FAQ Second Version
How long does it take to ship my order and when will I receive them?
Answer: Depending on stock availability, we can ship out your order usually within 3 working days. For local address, Singpost takes 3 working days after we shipped out while the rest of the local courier services may take 1 – 2 working days.
Can customers self pick up at our store?
Answer: Yes. Simply indicate in the instruction box at the end of the check out process that you wish to self pick up and indicate the preferred store to pick up from.
What if I provide an incorrect address or contact number?
We can amend the contact details if he have not ship your order yet otherwise depending on the courier and custom, we may contact you via email (hopefully that is correct at least) for the correct information for a successful delivery. Failure to provide the correct the correct information may result in disposal of your order by the custom/courier which is non refundable.
What if I receive a damage item?
We take pride in our services and products and in the event should you receive a faulty item, you may contact us via e-mail to arrange for a refund. Upon acknowledgement, you may proceed to ship the item to us if the following conditions are met:
– We require items to be returned in their original packaging and in their original condition
– Used items cannot be returned unless due to manufacturing defect
Once we receive the item, we will then proceed to issue you a full refund
Who Should I to Contact if I Have Any Queries?
Flat 2, Block 2, 2nd Avenue,
off circular road, Elekahia Housing Estate,
Port Harcourt, Nigeria.